Refund policy

RETURNS & REFUNDS POLICY

30-Day Money-Back Guarantee:
We want you to love your purchase! This is why we offer a 30-day money-back guarantee for products that are faulty or not as described. This period begins from the date of delivery. To initiate a return, please contact us at support@tinyrooaustralia.com.au within this time frame so we can assist you and provide the return address if necessary.

Return Shipping:
Customers are responsible for the cost of return shipping. We recommend using a registered postal service and including your order details to ensure proper identification. Tiny Roo Australia is not responsible for items lost, stolen, or damaged in transit.

Refund Processing:
Refunds will be processed within 5 business days after the returned item has been received and inspected at our returns location.

Change of Mind & Sale Items:
Please note we do not offer refunds or exchanges for change of mind. All sale items and gift cards are final and non-refundable.

Pre-Order Refunds:

• Before Release: You may cancel a pre-order and receive a full refund any time before the item’s release and shipment.

• After Release: Once shipped, standard refund and return conditions apply.

Damaged or Incorrect Items:
If your order arrives damaged, defective, or incorrect, please notify us within 7 days of receipt. Include photographic evidence so we can evaluate and resolve the issue promptly.

Product Storage Responsibility:
To maintain product quality, store all items as directed. Wet wipes should be kept in a cool, dry place out of direct sunlight, with the lid securely closed. We cannot accept responsibility for deterioration due to improper storage.

Need Help?
For any questions regarding returns or refunds, contact us at support@tinyrooaustralia.com.au.