We ship Australia wide using Australia Post and local couriers to get our products to you quickly and reliably.

We've worked hard to secure the most affordable and competitive shipping rates for our customers.

Shipping costs are calculated based on the order's weight and destination.

We do not ship to PO Boxes. Customers must provide a street address.

OFFERS:
- We offer free shipping on orders over $130.00.

- We offer 20% off your entire order + free shipping for our local community (2478 postcode). Use code LOCAL2478 at checkout.

- We also offer $5 local delivery for our 2479 & 2481 community.

Here at Tiny Roo, we pride ourselves on packing and shipping all orders within 24-48 hours, on regular working business days. (Please allow extra time during sale periods and public holidays).

Generally, you should receive your order within 2-5 business days, pending your location.

An email will be sent to you with tracking information from Australia Post or one of our reliable couriers.

If you do not receive an email within 1 working business day from placing your order, please send us an email so we can follow this up for you: support@tinyrooaustralia.com.au

If you did not give authority to leave your parcel, you will receive a collection card and will need to 1). Contact the courier service to arrange re-delivery, or 2). Collect from your local post office (if the courier was Australia Post). If the package is returned to our warehouse you will need to pay any redelivery charges.

Please note if you give authority to leave, neither Tiny Roo or the delivery/courier company are responsible should your item/s go missing.

If you would like to change your order please email support@tinyrooaustralia.com.au with your order details as soon as possible.

Unfortunately if the order has already been packed and shipped from our warehouse, you will need to apply for a formal return - please see our 'Refund and Return' policy for next steps.

Please refer to our 'Returns and Refund Policy' for all questions relating to returns.

If our products are not performing to your expectations, please get in touch with us via email at support@tinyrooaustralia.com.au so we can best assist you.

Make sure to sign up to our newsletter. Here we will let you know about latest launches, news, discounts and offers.

As a small business we try our best to always offer competitive prices and discounts where we can!

We accept most standard payment methods including: Visa, Mastercard, PayPal and Afterpay.

You can adjust, pause or cancel your subscription at any time simply by logging in to 'my account', select 'my subscriptions' and following the prompts.

Please email support@tinyrooaustralia.com.au if you have any questions surrounding your subscription.

Subscribers can update any of their details such as shipping address, payment details, email address or name simply by logging in to the ‘My Account’ page. Here you will see the various options to update your details.

Please email support@tinyrooaustralia.com.au if you have any questions surrounding your subscription.

Our standard retail prices are listed on our website, along with the discounted subscription prices that reflect the percentage you’ll save by choosing to subscribe. Please note that additional promotions, special offers, or advertised discounts do not apply to subscription purchases unless explicitly stated.

Please email support@tinyrooaustralia.com.au if you have any questions surrounding your subscription.

We use 'unbleached' bamboo fibre, non-woven material in its natural colour. Our material is correctly sourced using all sustainably certified manufacturers.

Our company is built on transparency, which is why we have included the below link for further information on our material:

https://www.dropbox.com/scl/fi/tl9kdzhwyhv6on8xnxlt8/About-Our-Bamboo-Material.pdf?rlkey=thuiuxypy2dvjv577t12izlas&st=t1g4oiem&dl=0

At Tiny Roo we believe simplicity is best. This is why our products contain no harsh ingredients or fragrances. Everything included in our products are 100% necessary to their function and play a key role in keeping our babies skin happier, for longer.

We have carefully chosen the ingredients in our wipes to deliver the most effective, gentle, non-toxic solution available.

Our baby wipes have a shelf life of up to two (2) years from the date of manufacture. Once opened, they should be used within three (3) months, as long as they remain within the original two-year shelf life. Please note that the remaining shelf life may vary depending on the date of purchase.

Please ensure you close the clip-top lid after each use to prevent wipes from drying out. Remember to store in a cool, dry place away from direct sunlight.

Our wipes are made responsibly, sustainably and ethically in China. Only using manufacturers with correct sustainable and ethical certifications.

Each of our wipes measure at 15 x 20 cm.
*Please note, sometimes wipe sizes can vary slightly in bulk production.

The DERMATEST® original seal and Skin-friendly material seal confirms that our wipes, after being professionally dermatologically tested, do not cause any skin irritation or hypersensitivity to the skin.

Only products certified with these seals keep the promise of skin-friendly testing for sensitive skin and quality.

For more information on Dermatest, please visit: www.dermatest.com or email us at support@tinyrooaustralia.com.au for any questions.

There are currently no fully non-plastic alternatives that meet the safety and quality standards required for baby wipes packaging. However, we are always exploring more sustainable options and hope to offer greener solutions in the future.

For now, the soft plastic component of our packaging is a blend of polypropylene (PP) and polyethylene (PE). Due to its flexible nature, it’s not widely accepted in standard recycling programs, but we encourage you to check with your local council for any special soft plastic recycling facilities.

The hard lid is made from hard PP and can be easily recycled in most curbside plastic recycling bins.